Frequently Asked Questions
Straight answers about how MasterMaint works: site visits, quotes, approvals, timelines and what happens after handover. For questions about a specific service, such as pools, paving or green walls, see the FAQs on that service page.
Working with us
How our team works and what we take on.
What does MasterMaint do?
We design, build and look after outdoor and indoor green spaces in Dubai: landscaping, swimming pools, water features, indoor plants, green walls, GRP and GRC planters and artificial plants. See all of them on our services page.
Do you design and build, or only build?
Both. The same MasterMaint team that plans and designs the project also builds it, so the details agreed in the design are the details delivered on site.
Do you work on homes as well as commercial sites?
Yes. We work on villas and townhouses, and on offices, hotels, retail spaces and other commercial sites.
Can you take on just one part of a project?
Yes. You can ask us for a single service, such as an irrigation system, a pergola or indoor plants, or for a complete garden or pool. We plan each part so it fits with what is already there.
Quotes and pricing
How we price work and how to compare quotes.
Is the site visit really free?
Yes. The site visit is free and comes with no obligation to go ahead.
How do you price a project?
After the site visit we send an itemised written quote. It lists the materials, the works and what is not included, so you can see what the price covers and adjust the scope if you need to.
Why do quotes from different companies vary so much?
Quotes usually differ because the scope is different: base preparation, materials, plant sizes or equipment. Ask every company to price the same specification. Our guide to choosing a landscaping company in Dubai lists what to compare.
Are the prices on your service pages your own prices?
No. The price tables on our service pages show typical market ranges published by Dubai companies, as a guide. Your own price is the figure in your written quote.
Approvals and timelines
Permits, programmes and planning around the seasons.
Who handles community and authority approvals?
Where your project needs approval, we prepare the drawings and submit them to the relevant authority or developer, including Dubai Municipality, DDA, Emaar and Nakheel Trakhees. We confirm the route at the site visit.
How long will my project take?
It depends on the size, the scope, any approvals and how quickly decisions are made. Your written quote includes the expected programme, and we agree it with you before work starts.
Does the summer heat affect the work?
It can. New planting needs extra care in peak summer, and some finishes and materials have their own limits in heat. We advise on timing at the site visit so your project starts at the right point in the year.
Aftercare and warranty
What happens after we hand over.
What happens after handover?
We walk you through the finished work and explain how to care for it. You can then look after it yourself or ask us to maintain it.
Do you offer annual maintenance contracts?
Yes. We offer maintenance for gardens, swimming pools and indoor plants, as routine visits or annual maintenance contracts.
Can you maintain a garden or pool that you did not build?
Yes. Our maintenance services are not limited to projects we built. We start with an inspection, so we know the condition before we agree the scope.
What warranty do you give?
The warranty for your project is set out in your written quote, so you know what is covered before work starts.
Still have a question?
Talk to our team. We answer phone and WhatsApp daily from 8 AM to 10 PM.